Aditya Birla Health Insurance — claim delay

Address:

Mumbai City, Maharashtra, 400099

My name Jigar Nanavati, policy no[protected] and claim no[protected]. Its 6 months now still I haven’t received my claim. Every 10 days your people ask for some other documents, are they mad or ill-literate, they even don’t know when they should ask for the documents in the given time line or so. It an harassment to customer. Have given all the documents in the month on Jan 2019. That time they misplaced my original documents and asked for the same after 20 days of submission. Then again I have submitted. Still they are asking for the documents, what you want to prove that this is a fake claim?? After giving X-ray also you couldn’t prove it. Onetime I got a call that my claim is passed and I will get in a week. But still I haven’t received but asking for the documents. I think so all the seniors are ill literate. Yes there was some mistake in the given letter by me, its human error, but given the confirmation also for the same and every documents which was need from doctor I have provided to you, but still every week some new documents you all required.

Are your company is cheating the customers like this. U get us insured and when the time of the claim process you take so much time that customer gets fed-up. And after 5 months your company people say that better try to claim from other insurance company in which I am insured. Who will pass my claim after 5 months of the incident they even don’t know the rule of the claim process of insurance companies, why the hell they are sitting there and what the hell they are doing their job?? Just to harassed the customers. Sorry to use this type of words but you all forced me to use it.

This time I am very serious about this matter. If I won’t get my claim I will get the police complaint against your company as an harassment to customer.

Will be waiting for your reply.

Thanks and Regards

Jigar Nanavati