Aditya Birla Health Insurance — misguidance/misinterpretation against active health insurance policy

I had made health insurance policy - active health insurance policy - plan name : platinum - essential, policy no.[protected], member id[protected], proposer"s name: shyam sundor sarker, insured person" name : sharmishtha sarker on 29.12.2018. Before doing the policy, i had contacted aditya birla health insurance office and sri rahul roy, sales executive, from their kolkata office had talked to me over telephone in detail regarding the above policy when he had assured me that my daughter, the insured person, will get all types of maternity facilities after 48 days from the date of starting of the policy to which i had been attracted and decided to start the policy. On receipt of the original policy bond and on going through the maternity portion it is seen the insured person will get the maternity facilities after waiting for 48 months in stead of 48 days. At once i contacted the concerned person sri rahul roy when he had assured me that the policy bond has been dispatched inadvertently and a fresh amended/rectified policy bond will be despatched very shortly. But today is 6th january, 2019, the amended policy bond has not reached to me. Whenever i contacted him, he is giving baseless/fake assurance to me. At last it has been clear and transparent to me that he is misguiding me in this regard and no amended policy bond will never be dispatched by the company.in a nutshell, i want to point out he has cheated me in this regard. I have repeatedly written to the company in this regard but they are not replying to my letters. Hence, i want to know why the concerned person, sri rahul roy, of aditya birla health insurance has misguided/harassed me in this regard. You are requested to do the needful in this regard so that amended/rectified policy bond is issued me as early as possible as assured my sri roy or refund back the amount deposited to them as first policy premium