Adobe — Wrong information provide by customer executive no call back and closure in our complaint

Address:Adobe Tower, Block A, Prestige Platina Tech Park Marathahalli-Sarjapur Outer Ring Rd Bhoganahalli Village, Hobli, Kadubeesanahalli, Varthur, Bengaluru, Karnataka 560087
Website:www.adobe.com

While contacting the adobe chat team, they are telling me they will arrange a call back from their senior side for resolving my issue. now more than 5 months over still our issue not yet fixed. we are paying the monthly amount for 2 accounts around Rs.3500 *2 .we can not use the system and service properly due to a hanging issue with adobe software, we already take confirmation from the hardware section of the dell team. we have the same configuration as two systems. with around 3 lack we have spent on purchasing. as promised from adobe there is no callback and assistance yet. every time they are telling will be done on Monday for more than 3 or 4 weeks I'm waiting for a callback.
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    Adobe Tower, Block A, Prestige Platina Tech Park Marathahalli-Sarjapur Outer Ring Rd Bhoganahalli Village, Hobli, Kadubeesanahalli, Varthur, Bengaluru, Karnataka 560087
    India
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