Aeon Connect Travels — Bus Ride Complaint - Missbehave

Address:

Bangalore, Karnataka

This has been one of the most disgusting experiences that I've ever had travelling in a bus. It goes to show how these operators are only bothered in ripping you off with exorbitant amounts as bus ticket prices, and do not give a heck for your well-being. So, this is how it went… Journey Details: Bus: AEON Connect Scania Multi Axle Semi Sleeper (2+2). Reporting time: 11:15 PM. Fare : Rs. 1600. Vehicle No: KL 07 CA 1639. Crew PH : [protected], AEON Owner PH :[protected]. I boarded the 11:30 PM bus from Madiwala, heading towards Aluva. I was carrying a laptop bag (with a laptop in it) that didn’t weight more than 4-5 kilos at the most. I was initially told to leave the bag in the luggage store area between the other bigger bags from other customers. I clearly couldn’t let that happen because the bus driver and the crew member didn’t behave properly starting right then and gave no assurances to the . My laptop also wouldn’t have been safe between other larger bags. Hence I decided to keep it inside the bus, in the overhead space. Then after few hours I realized that seats full of bedbugs, totally Helpless. At around 6:30 in the morning, almost near Palakkad, I felt nauseous and had a very intense sensation to vomit. I was diagnosed with an Intestine Infection on 4th Feb and was very weak. Being an AC bus, with the windows all closed, I could only think of requesting the bus crew to stop the bus for a minute so that I could puke and get back on. They were very aggressive in their reply and said they won’t stop even for a second citing traffic. I was forced to throwing up inside a plastic bag in a moving bus. I do not wish this even on my worse enemies. Once I reached Aluva, where I was supposed to get off the bus, I confronted the bus driver as to why he didn’t stop. The bus driver got up from his seat, took a very aggressive posture and pushed me out of the bus. It escalated to pushing and shoving between myself and the bus crew member and the driver. Luckily there were a few policemen where I got down and they intervened. I was very weak, and had an extreme sense of having been wronged. It clearly isn’t the kind of treatment any passenger deserves. All I asked for was for the bus to stop for 2 minutes!! Not only did they not stop, they also threatened to beat me up. After I reached home, I rung the owner of AEON travels, who was least bothered to listen to my grievance. I feel cheated, abused and exploited in this bus trip and will never ever be using AEON again. A very big warning to anyone using Redbus to book tickets: Please choose the travels carefully and as much as possible, avoid these expensive and troublesome bus rides. I will be putting this up on whichever forum I can to create awareness.