Af Metro Home Appliances — after sales customer service

Address:	560087
Website:	www.afhomeappliances.in

We ordered a washing machine on 4/12/18 from a dealer named af metro home appliances situated in bangalore.
Samsung washing machine | 6.2 kg

The company guaranteed 3 year warrantee on the products.
After using it for a month it turned out that the washing machine had a damaged motherboard due to which it stopped functioning and we called them to register a complaint for it and get it repaired asap.
The person sent a technician to check the product who showed up after 3 whole weeks. The guy said the motherboard is damaged and took it along with him.
Now calling them repeatedly day after day, requesting them to provide their promised service.. The person kept postponing it all over again and later even stopped responding to calls.
We assumed that since it was ramzan season, the person might not be available to provide any suitable resolution, we waited patiently and called him a day after eid.

We have kept hearing answers and excuses like-
"i will be there on satuday"
"i will be there on wednesday"
"i will be there at 6 pm"
"i will be there in 2 hours"
"i am on the way, sir.. Coming to your place only"
"sir, can you hear the traffic noise, i will be there in 45 minutes, by the maps"
"sir, i am not the person, i am his brother.. Yes people say we have same voice..".. And started laughing!!

Every single day, they would come up with something absolutely new. Hats off to their creativity. I have no clue with how many customers he is fooling around on a daily.. Hourly basis!!

They are merely a bunch of cheaters, all they care is to just sell the product. After sales if the product gets damaged, they don't give a damn. Horrible experience. They deliver damaged products with fake assurance of warranty.

But we still keep calling them hoping at least one day we would be serviced or they would return the motherboard that they took away.

Today, 7/1/2018, he says - "come to the shop and talk.. As if i would come toh bhot bura hoga phir".

This is the level of craziness of dealers - they can now simply threaten anybody!!

Desirable resolution for our complaint-
1. We need a complete refund.
2. We need them to take back their product, as it a pure waste #.
3. Repair is not at all asked now.

Contact no.: [protected]
Complete address: #58, pillanna garden, 3rd stage, 2nd cross, opp. Bilal masjid main gate, arabic college, bangalore-560045
Website: WWW.afhomeappliances.in (Oh.. That's a joke. It is fake.)