Agarwal Packers & Movers — Car Damage

Dear Agarwal Packers and Movers - Bade Bhaiya & Dayanand Agarwal;
Unfortunately I (Srikanth Reddy Konda) am the victim of your negligent services for relocating from Thane (Mumbai) to Whitefield (Bangalore). I have utilized your lame service to relocate household goods as well as car (GC No: 4763276). I have handed over my car at Thane to your driver Vijay, on 31st July 2021. The car has reached Bangalore on 3rd August 2021 and your driver Mohammad Faiz Khan called me on 3rd August evening and informed that he would like to deliver the car. But on the way reaching to me he called and informed that the fuel is low and need to be filled. After some time he called and informed that the vehicle is not starting, later after again 30 minutes he messaged me that "Sir I request you to please be relax nothing has happened to your car it is safe and sound as of now i will not any transport to come back hence i will come in the morning to give you car". Please refer attached whatsapp screen shot for the same.
Next day he came around in the afternoon at 1:30 pm. The car is with your driver whole night and half day. When I test drive my vehicle upon arrival I found that the car is not in the condition as I handed over to your driver at Thane.
The problems include but not limited to RPM not rising above 2000, one wiper blade not working, Thick white smoke from silencer, ODO meter auto trip upon car restart, towing pin missing etc.,
Immediately I called my sales advisor Kalyan (+91 [protected]) and told that I cannot take the delivery of car due to above issues. He assured me that all those issues will be taken care by Agarwal Packers and Movers - Bade Bhaiya, not to worry. Then along with the driver who came to deliver my vehicle I drove to nearest Ford Service center and car has taken for delivery at Ford Service Center, by writing a letter on the delivery paper that the car has been taken on the assurance of Agarwal Packers and Movers - Bade Bhaiya sales person Mr. Kalyan on the same day (3rd August, 2021). Letter attached here.
The Ford Service center took almost 3 days to detect the issues and found that 2 injector nozzles and FGR system is damaged due to fuel adulteration. (The error is Petrol was put in my Diesel car) and that's the reason these parts are damaged. The total damage costs are INR 57, 312/-
The delivery driver was rally dirty (I thought no to talk about this, due to it may go as personal shaming) but the reason behind this is he had applied the techniques on my car to get rid of the petrol to the extent possible and silently wanted to deliver the vehicle.
I immediately lodged a claim with Agarwal Packers and Movers - Bade Bhaiya at mail id's [protected]@drsindia.in, [protected]@drsindia.in and [protected]@agarwalpackers.in.
I have been patiently waiting, thinking that they will process claim and reimburse the damages till today but my patience gone in vain.
I must take some serious action now if I do not get appropriate response from them.
#DRS, #Dayanand_Agarwal #Agarwal_PackersandMovers #negligent_Relocationservice