Agarwal Packers & Movers — claims not getting settled and delay in the service, totally unprofessional

Address:	New Delhi, Delhi, 110075
Website:	www.agarwalpackers.in

Hi Team,

GC Number: 4517768

My household items got shifted from Delhi to Bangalore on 15th Oct 2018.

Too my surprise, there were many items which got damaged, below is the list:

1. Dressing Table: Mirror Broken.
2. Dressing Table: Shelves not closing.
3. Side Tables (2 Nos.): Glass Broken
4. Washing Machine: Internal Rubber (Gasket) got ripped by Rats and many other parts damaged.
5. Flower Pot: Completely damaged.
6. Flower Pot (Glass): Completely damaged.
7. Refrigerator: Weird noise is coming while its operational.

I have been given number of Mr. Patra [protected] who has in turn given me some other number [protected], but these guys were fooling me from last 1 week by saying they will be visiting for survey but they have not visited since last week.

During this time, I have critical items which is Washing Machine, which I got repaired from LG Service Center and the bills are enclosed with this email.

I am completely dissatisfied with the service of DRS Group as they carry the brand but there is nothing to do with this brand.

There are countless dissatisfaction points, however few of them are as under:

1. Your labors always demand for money as tips while packing and unpacking both and they keep on asking money without any shame and they say DRS group is not giving the expected salary. Why should I worry, if you people are not paying, I have paid you a good amount ?
2. My car reached Bangalore after 20 days. I got to know that it got started after 10 days of submission. I have been told it will reach max in 10 days. Now, for the remaining 10 days, who is going to pay for my travelling expenses which got incurred in Bangalore ?
3. Your car driver also asks for money. Since they cannot ask you directly but they always asks with the favor of filling fuel. I filled 10 ltrs of fuel in my car in front of the person who took my car in Delhi, surprisingly when the Driver came for delivery he also asked for money as he claimed that he filled Rs 200 fuel in again. But the fuel indicator was almost empty. They ran 165 Kms of Car at the time of delivery which is questionable. My Home was in Dwarka and from Dwarka to Manesar maximum 50 Kms and in Bangalore max 50 kms for delivery so where is remaining 65 Kms. Was that for personal use on the cost of my fuel expense .??
4. All of your persons, whose numbers given below, either mislead information or they give some other number, or they simply don't even pick up phone.
Radhe Shyam: [protected]
Mandeep: [protected]
Satish: [protected]
One Lady: [protected]
One Gentleman: [protected]
Manish Jain: [protected]

I kept on calling the numbers on each and every step regarding the status of my goods and vehicles but I was shocked to see such unprofessional behaviors from your team. I have paid Rs. 80000 expecting you guys will be different from others but I am sorry to say, you guys have a pathetic control at your operations.