Agarwal Packers & Movers — Damage and incomplete service : CFRPNPT[protected]

Case 1 (Household consignment no. CFRPNPT[protected]:

Delayed Delivery, even after confirmation to deliver on day, consignment was delivered next day evening. Team left stuff without unpacking. No support I received from the Panipat/Bangalore team. I was left with no option but to unpack the consignment at my own cost (additional) despite the fact that the same was in APML scope. Seeks refund for unpacking and harassment.

Lot of damage was done to items and repairable and irreparable too
1. PVC chair Broken/damaged- 4 nos.
2. Plant+Vase Broken/damaged- 2 nos.
3. Refrigerator Back panel damage- 1 no.
4. Honda Activa Silencer cover plate Broken - 1no.
5. TV Trolly Glass Base Broken- 1 no.
6. Kitchen Glass set Broken- 6 pcs
7. Unpacking service not provided (done by self)

Case 2 (Car consignment no GCGGN[protected]:

I have received the consignment but would like to share my grievances.
1. When I handed over the car to APML on 21.07.2020 evening with a meter reading 25033 km, the fuel indicator had 3 points having appx 15-16 ltr petrol. When the car was delivered at Bangalore with meter reading 25096, with fuel indicator indicating emergency with appx 4-5 ltr petrol. It is not possible to consume 10-12 ltr petrol for 60 odd km, hence possible petrol theft.

2. The Delivery driver called me at 11:33 am, 02.08.2020 saying fuel is very less and there are 30 more km to go with meter reading at that time 25093 km and suggested to fill Rs 200 fuel which i consented considering the situation and paid to him on delivery. Distance was actually 2-3 km instead of 30 km as he suggested considering the fact that the car was delivered with meter reading as 25096 km. Fuel slip was without vehicle number and to my surprise time showing on slip was 11:04 am i.e. 30 minutes before his call. This means fuel wasn't actually filled in my car and slip belongs to some other vehicle..

Call detail and fuel slip is shown in attachment.

Delivery was first denied and only after customer care intervention it was delivered. Whole situation seems to be created to bluff me. I seek compensation for mischievous acts and harassment. Seek justice and needful action against wrongdoers in the name of APML.
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No response from anyone in APML.
Yet to hear on claim settlement even after 3 months.

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