Agarwal Packers & Movers — Damage product and very rude behaviour

I had recently transfer my household goods from Agarwal Packers -APML Faridabad to Mumbai against GC No: GCFBD[protected] and had very bad experience.

The whole experience was disastrous at best. Broad lapses are being highlighted herewith -

1. Non-Adherence to COVID Guidelines - In this time of global pandemic, the entire team did not maintain any COVID prevention guidelines. They did not conduct senetization and all the material they brought with them was not sanitized. This was happened at the time of loading and delivering.

2. Improper and Un-professional services – Every man will asked to Kharcha Paani and they took 200 for car pickup, 700 for household pickup, 600 at time of delivery and 1888 for keeping goods for 2 more days. Also Fuel tank was almost dry at the time of delivery.

3. Damage TV- They had used very poor product resulting completely damage TV screen and they had refusing to pay anything as transit damage was not covered, which I was never told at the time of pickup.

4. Rude behaviour : When I had raised my complaints of damage goods, Mr Pankaj Joshi had very unprofessional talk with me and this is also at 9:30 PM in late evening.

He don’t know how to talk to customer and most important that I had made 3 other movement with APML earlier also for that is had paid 2 L aprox.

Either you have to repair my TV or pay for it