Agarwal Packers & Movers — Damage to consignment

As a brand of such reputation, you guys have really given a pathetic service. in the consignment from Bhopal to Bangalore, my tv was completely damaged. the consignment was delivered by Gati, your roadlines partner. the delivery executives told me to claim my damage from Gati who did not respond to my request for 10 days. After 10 days, i was informed i have to claim my damages from Agrawal to whom i made at least 100 calls. the employees are not sure of their policies and processes and ignored my calls and misguided me to call from one person to another. My complaint is still not registered and the employees have the audacity to tell me that i have no legitimate claim since i spent 10 days contacting the wrong Company (Gati, as i was told to contact by the delivery executive). A person is to lose a possession worth 15k just like that because these companies cannot be made liable and lack proper redressal mechanisms.
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    Agarwal Packers & Movers Phone
    +91 11 4500 4321
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    Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India - 110034
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