Agarwal Packers & Movers — Damage to honda brio car during transit

Address:	400101
Website:	Consumercomplaints.in

Our Honda Brio car has been delivered today against consignment number WIGNKOL096245. To my utter shock and disappointment the car has not arrived in the state that it was dispatched from Kolkata.
This is a repeat instance post the last time when my furnitures got damaged during shifting by Agarwal team.
I have checked the inventory list and have mentioned a detailed note of the damages on the sheet. This has been signed and returned to the driver as was instructed by the supervisor Pashupati (ph# [protected])

There is a major dent and scratch on the rear right side of the car along with fresh scratches and damages on the front of the car near the headlight and on the black panel which bears the number plate
These damages have shaken my belief on the quality of service provided by this company.

Post arrival of the consignment I have liaised with the Honda service team who visited my house today for inspection of the damage. They have given me an estimate of approximately INR 16000 to repair the damages. I have also incurred an additional INR 1000 for the service engineer's home visit.

Since the possession of this car we get the car serviced only by the authorised Honda dealers. Local servicemen will not be entertained at all.

I have sent a formal compalint to Agarwal Packers and Movers asking them to arrange for their claims department to get into the act and arrange a full reimbursement of all the expenses I will bear for this damage which was on account of their carelessness( including the home visit charges which I incurred today).

Email has been sent to cc.[protected]@agarwalpackers.com
[protected]@agarwalpackers.com [protected]@agarwalpackers.com
along with images of the damage, the signed and documented inventory list and the original bill.

Regards,
Priya Nag