Agarwal Packers & Movers — Delivered damaged goods and when asked for claim asking additional documents

Hi Sir,

I have booked agarwal packers and Movers for shifting my house holds from Bangalore to Hyderabad. I have paid insurance amount for my goods as well.
They delivered the products in damaged condition.
When asked for claims they asked for original invoice but when checked in their terms and conditions page on their official website it was nowhere mentioned that a consumer have to provide original invoice.

It was never informed while booking the consignment.

Now suddenly they are asking to provide the invoice which I have lost.

I asked to show the details on their official website but they are unable to provide the details though. Requesting you to take necessary actions against the company.

Thanks & Regards,
Vijay Kadasi