Agarwal Packers & Movers Drs Group — goods not yet delivered

Hi all

I didn't want to write this but your services have been so pathetic i had to write it. I wanted my goods to be shifted from gandhinagar to pune and for that i had a call with pankaj shukla in your ahmedabad branch.

You claim to provide a hassle free shifting but since the day from pickup it has been a series if follow ups and calls. Despite being told that i want the pickup to be done between 2-5 in day they were waiting till 4:45 for my follow up to send people to pickup the things who mind you were so intelligent that they don't even know how to locate an address. They called me like 6 times and even when i shared the google link they don't know how to use it.

I was told that delivery would be done within 3-4 days. The picked up the luggage on 23rd aug 2018. Till 28th aug i didn't hear any thing from your team. Finally when i followed then they told that it has reached pune and will be delivered shortly. My point is why you guys wait for me to ask. Can't you just give me updates by your own. Anyways on 30 aug i get a call from some gatti packers and movers to confirm my address. When said they told me that their branch don't deliver to my address and they will ask their other branch office to deliver. Next day when i ask they tell me it will be delivered on 1st sept. Today when i ask they ask me to give the tracking number which i don't have because obviously if agarwal packers and movers have asked them to deliver something how would i know it. Neverthless they gave me some other number to call and check. After around 5 calls to different numbers i came to know that my goods have not yet reached to the destination branch. And even if it reaches today it won't be delivered before monday. And meanwhile your spoc this pankaj shukla has no clue about anything. He again told me it will be delivered by evening. It is 7:30 in evening when i am writing you guys this because i don't know where my luggage is and your spoc is "quite busy" and cannot answer my calls.

Now you guys tell me how the hell is this hassle free. It seems travelling back to gandhinagar and getting the luggage on my own would have been easy and less time and energy consuming.

Can you please help or let me know where the consumer complaints are being addressed. I presume you already know that everytime you give such service to a customer you loose more 3. Because in my case i recommended you to 2 of my other colleagues. I am going to say them no now.

My gcno - 4601374
Tracking id for gatti packers and movers which by the way you company didn't provide and i had to struggle to get[protected]

Thanks
Jahnavi