Agarwal Packers & Movers — exorbitant charges and inefficiency | |
We shifted our household items from Indirapuram, Ghaziabad to Bhubaneswar, Odisha in first week of July, 2018 and paid Rs.1, 24, 000 approx. as transportation charges including a car to Agarwal Packers and Movers. Out of transported items, one showcase, IFB washing machine, Dining chairs were all damaged en route and we were paid a meager amount of Rs 3000.00 as compensation (less than half amount we spent in repairs of all )!! After opening of different cartons, we observed further damage as follows: 1.Gas burner was making all cooking utensils black as flame from the burners was yellow and not blue.We had to spend Rs 488.00 on 25/07/2018 to get the burner to working condition. I may add here that even now the burner is not coming to sim (minimum ) and I find it difficult to cook food in medium flames because otherwise we have again to spend another Rs 720.00 as advised by the mechanic. 2.Kent RO was not working for which we have to shell out Rs .3910.00 on 19/07/2018 to get it repaired. 3.Touch pad of LG microwave oven was not functioning for which we had to pay Rs 699.00 on 27/07/2018 for its repairs. 4.Besides, some crockery items and show pieces were broken en route cost of which may be Rs.2000.00. 5.We are yet to open the computer system and hence are unaware of the damage, if any, to the Monitor/UPS/CPU/Scanner attached to it. Agarwal Packers and Movers is a reputed firm in inter-state transportation of goods. They charge a good amount for their services but the way they handle things in transportation/settling of claims is not satisfactory. They are charging Rs 1, 24, 000 from Indirapuram to Bhubaneswar (approx 1500 kms by road ), which, I feel is much more than the tentative expenditure might have been incurred by them in packing the materials/transport because they take back the packing materials like cartons, cloth cover for sofa, bed, tables etc for reuse and further business cost of which is probably charged to me, the customer. I think it is unethical on the part of Agarwal Packers and Movers to charge a costumer for those packing materials that is taken back by them for reuse . I request for reimbursement of Rs.488+Rs.3910+Rs.699+Rs.2000=RS.7097.00 plus cost of packing material taken back by them for reuse. Was this information helpful? | |
Agarwal Packers & Movers customer support has been notified about the posted complaint. | |
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Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India - 110034
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