Agarwal Packers & Movers — Fooling customer to take extra money

I had given my bike and luggage from Bangalore to surat. Their guy came to pick up the luggage and without weighing machine. He told they will measure and send me the invoice based on weight. They send invoice for 39 kg of the luggage and when actually the bags arrived at my home, i checked the Weight and it was 28 kg.

I am trying to reach out to the executive, he keeps saying me that i am outside from 10 days and now not picking up the call or replying on WhatsApp. Please help me in this case