Agarwal Packers & Movers — Household has been damaged and not providing proper compensation

I hired Agarwal Packers and Movers Ltd. to move my household goods on 26th June 2020 from Noida to Hyderabad and they charged me approx. Rs.92, 000. On 7th Aug 2020, I got a call from Agarwal Packers and Movers Ltd. that my goods have reached Hyderabad. We had asked them to keep our goods in their warehouse at that time due to covid-19 and we mutually agreed that I would pay them 10k per month as warehouse charge. After 8 months we came to Hyderabad and informed Agarwal Packers and Movers to deliver our goods on 31st Jan 2021. On 31st Jan 2021, I got calls from Amit (Delivery head of Agarwal Packers and Movers Hyderabad) and he asked me to pay Rs.55, 000 immediately else they would not deliver or unload the goods. I paid the warehouse charges and informed him to send the goods.
While they were unloading the goods, we were taken aback. We saw water coming out of them. It looked like they had kept our goods in water. All the curtains and most of the electronic items were damaged. When I called Amit and asked him about how it happened. He informed us that it happened due to heavy rain in Hyderabad. When I asked him, 'If you know the condition of my goods, why did you force me to pay the warehouse charges in advance?'. He replied- "If you had seen your goods first, you wouldn't have paid us." I was totally shocked that how a well-reputed company could do that. We didn't have an option other than accepting all the damaged items for the time being and claim for insurance later.
When I applied for my insurance claim, I got to know that they will give me Rs.50, 800/- only as compensation for the damage. I asked them how they arrived at the calculation because I took around 2.5 lacs on insurance for my goods and they simply said that assessment had been done by third parties with depreciation. After chasing them for last two months with a lot of mental torture, they are still not ready to give me an actual report of the assessment and my claim. They have destroyed each and every stuff which my wife and I had built over the years. Due to their mistake I had to spend another 2 lacs to 3 lacs to setup my house again.
I am posting the incident here because I want people to know how a reputed company like Agarwal Packers and Movers Ltd. is involved in fraud and cheat their customers in the name of the best transportation company in India.