Agarwal Packers & Movers — no claim received for luggage damage

Address:	Pune, Maharashtra, 411057
Website:	agarwalpacking.in

Hi,

I sent my luggage through agarwal shifting solutions in pune to chennai which reached damaged on 28th to chennai. The company took insurance money and ensured that the luggage was safe with them.

Insurance was done for 20k. After following up day and night through calls and emails (Which is not accessible majority of the time) for 16 days they are now giving excuses that the luggage is very old and vulnerable.

If that was the case there shouldnt have been any insurance and this should have been said at the time of moving. I wouldnt have sent my luggage with the company.

I need the claim of insurance and also talk to some higher management as the manager currently talks very rudely and hangs up my calls everytime.