Agarwal Packers & Movers — non delivery of consignment

Address:

Hyderabad, Andhra Pradesh

Respected sir/madam

I handed over the household to company on 19th august 2018 evening at meerut today is 28th in 8 days it has travelled on 500 kms. It has to come to warangal. It was supposed to be here by 25th august 2018. I am sick and without any household. We are a family of 4 person. All are sleeping on floor, taking food outside. I am sick and suffering from chicken pox. As per doctor i need to take compete rest and healthy food cooked at home. What company people did with me?
How a company like agarwal packers and movers drs can be so irresponsible and dependent on a single driver?

How companies tracking system failed like anything. Despite my repeated reminder meerut team not even bothered to check the consignment status.

They kept saying sir it will reach by 25th.
On 25th i started calling everyone. Then comes the story that driver got sick. So in such case why driver was not changed immediately. Company failed at following issues
1. No tracking from day one
2. No updation on mobile app
3. Customer was not informed and not taken into confidence
4. After knowing that driver got sick, he was not changed and same person was allowed do recover and celebrate rakhi festival and than he started from place near by agra on 26th august.
5.in the entire episode the higher officers of companies was aware but not taken timely action.
6. Mr h p singh was aware of all the issue but not changed the driver on immediate basis.
7. Company has failed to deliver the goods on time and understand the customer problem.
I request you to get it delivered at earliest and compensation to be given for all the harassment caused to to the laxity of employees.
Amount was also paid to full extent rs 85000/- in companies account on 20th august.

Regards

Ajay kumar
[protected]