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Agarwal Packers & Movers — Not giving insurance claim

Sir, i had booked the above packer and movers for shifting my households from Kolkata to Darjeeling on 14/11/2016. The goods was suppose to deliver with in three days but they gave the delivery after one month December 2016. but not only that some of the goods are missing and lost. i have informed about this and as i have transferred the total amount in the account AGARWAL HOUSEHOLD SHIFTING A/C NO [protected]. they asked me extra amount and threaten me if i don't pay extra my goods will not be delivered so i had to pay but the bill amount was just Rs.60720.00. including insurance. now its been more than two months they are neither answering my phone calls nor calling back. i want to complain against this agency owners Mr. Sunny Sing Agarwal and Mr. Ranjit Agarwal. They said they have many branches throughout India but later i found that they are fraud and they have no other branches. i want my insurance as well as compensation for the harassment given by these two brother.
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Complaint Status


[Jan 30, 2017] Agarwal Packers & Movers customer support has been notified about the posted complaint.
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    Agarwal Packers & Movers
    Customer Care Service
    Customer satisfaction rating
    16%
    Complaints
    769
    Pending
    0
    Resolved
    120
    Agarwal Packers & Movers Phone
    +91 11 4500 4321
    Agarwal Packers & Movers Address
    Agarwal Floor, Local Shopping Center, Sharda Niketan, Pitampura, New Delhi, Delhi, India - 110034
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