Agarwal Packers & Movers — Shifted household goods from Mumbai to Varanasi

This is the fifth or 6th time I am shifting my household items with your company. While I decided on this basis past experiences which were ok, I am deeply regretting my decision this time.

For the survey and getting quotes I had to call more than 20 times and follow up, it seemed as if you were doing a favour on me.

At the time of Survey (Sandeep from Ghansoli Navi Mumbai) i informed the executive that while the plan is to move to Varanasi, it may happen that i may finally decide to shift to Ghazipur. His response was that no issues, if I inform by the time good reach Varanasi, there will be no additional charges and delivery will happen at Ghazipur.

While packing and loading is another story and an extremely pathetic experience, somehow I was able to shift my stuff on 30-Aug-2021. I got a call from the Varanasi office on 7th July that they will deliver it tomorrow . I shared my Ghazipur address for which I was informed to pay additional rupees 8500. When I shared the details, I was told to speak to the Mumbai office or customer care.

I called customer care, then was asked to send an email. I sent an email on the 7th, followed up on the 9th and 10th still no response.

In parallel I called your Ghansoli office, the person said they will sort it out and revert back in 10 minutes. This happened on 7th. Since there was no response till 9th, i sent a whatsapp message with no response. Called on 9th, spoke and was informed that (Nikhil) this will be sorted in 10 mins. No response. called again on 10th, same message that we will get in 2 mins. no response.

I am just trying to understand how many days I have to follow up, who is the person I have to beg to get my household item delivered and what will be the timeline.

On a side note, I think a small movers and packers would have been a better choice, with the kind of experience I have had, I certainly will never want to do any business with your company or will never recommend any one else to use your services.

Today its 16th-Aug, have been continuously following up from past 9days over email and call to customer care and Ghansoli office for update but seems no one cares
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