Air Asia — Air Asia - Rescheduling my flight without asking

Have booked a flight with Air Asia from Singapore to Bali (direct flight) on the 26.08 at 17h10. I am arriving at Singapore Airport from Amsterdam at 15h00 same dat.
Flight was confirmed and then I received an email from Air Asia saying my flight was cancelled and they put me on a next day flight from Singapore via Kuala Lumpur. Tried with Ava - not working - going in lopping questions. Send 2 complains forms . no response.
My original flight was not cancelled at all, as Air Asia is still selling tickets for the same flight (but at a much higher price) I feel scammed.
I already have my hotel booked at Bali 26.08 and now I have to stay over night in Singapore and spend the full day traveling with a 5 hour stop at Kuala Lumpur. I am traveling with a chlid. No consideration for their customer - Worse customer service ever
Was this information helpful?
No (0)
Yes (0)
Jul 20, 2022
Updated by mvbeu
Booking no YUMQ2Y - Maria Silva
NA • Complaint about flight reschedule (no email recevied)
Case number[protected] • 07/07/2022

YUMQ2Y • Air asia changed my original flight 26.08 from Sin
Case number[protected] • 20/07/2022
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Asia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    689
    Pending
    0
    Resolved
    48
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
    View all Air Asia contact information