Air Asia — airlines not ready to refund convenience fee which was charged 2 times for delhi malaysia flight

Address:

201005

I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines. It even don't offer free water on flight. They charge even for a glass of water. Will never experience this flight again.