Air Asia — baggage management

 
2 Reviews
West Bengal, India
 packyourbags Gurung on Jan 8, 2019
Sir we family of 3 we flying to vietnam via bkk in airasia on 25 th midnight night. We know about the baggage limit of 7 kg and since we were family we did nit divide our luggage into 3 sets but we just had 2 cabin suitcase totalling to 17 kgs.
The stupid girl in the check in, made us divide our luggage into 3 parts, wasting time of passangers & increasing the frustration of others standing in the que.
If family of 3 are travelling n luggage is less than 7x3 kgs either in 1 luggage of 2 luggage, so wat?? Wats the logic here, we r confused cz in bkk we had the same 2 cabin bags of 20 kgs, they created no confusion & let us pass.
Wake up india.
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Comments

This not a complaint but anonimous gossips as no evidence of:
- name of passenger / email
- exact flight
- e-ticket, 13 digits
- bag tag attched
- request towards air carrier
at minimums.

Nobody has a duty to trust/ to verify such type of public complaint .

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    Air Asia - baggage management