Air Asia — Cancellation of Air Flights on a regular basis and horrible customer care services

Address:Bangalore, Karnataka

This is the complaint ( number - CAS[protected]LH7LC, CRM:0001143)I had raised with Air Asia (on their website - http://www.airasia.com/my/en/e-form.page) on 29th Jan 2015. But still have not got any reply or update on this: ========= Hi Team, Greetings for the day! First of all let me tell you that the tone I have used in this email is very mellowed down to what I actually want to use due to the horrible experience I had with your Airlines. I had booked my flight tickets with Air Asia on 22nd Jan 2014 as: i) Bangalore to Jaipur - For 23 Jan 2015, Flight I5 1720 scheduled at 08:30 AM IST ii) Jaipur to Bangalore - For 26 Jan 2015, Flight I5 1723 scheduled at 07:35 AM IST The flight from Jaipur to Bangalore ( I5 1723) for which I got a notification around 11:00 AM IST on 26th Jan 2014 about its cancellation. I had made numerous calls (to be precise 6 calls in total lasted for approx. 2.5 hours) to make an alternative arrangement to reach Bangalore with Air Asia flight. Issues I faced with your horrible services: • I had first spoken to Customer Care representative - Ms. Kiran, who confirmed that my ticket with I51723 has been cancelled and she will give me a call back for the seat confirmation on I51721 for 27th Jan instead of 26th Jan. • I waited for an hour and again called the customer care service and was connected to Ms. Nalini, who also confirmed the ticket for 27th Jan will be confirmed soon and she or Kiran will call me back. • Again to my surprise I did not get any call back and I called and got connected to Ms. Dolly this time. Again same fake promises from her side too. I pushed her to make me speak to the floor manager/Supervisor and spoke to Ms. Priya but all in vain again. Please note that during all these times I was told that the conversation has been recorded and all the comments are getting logged against the enquiry booking number for resolution purpose. Also all the calls I made to customer care support it took close to 15-20 mins just to connect to the representatives. • Finally around 7:30 PM I did not get any call or confirmation for my booking for 27th Jan in spite of tall claims and promises from your support folks, I called again got connected to Mr. Vignesh and he was also making the same false promises. I had to push him hard to get me connected to Supervisor and final I spoke to Mr. Nandan and around 8:45 PM I got my seat confirmation for 27th Jan flight from Jaipur to Bangalore. Why Am I raising this complaint: • Horrible customer care services – False claims n tall promises which team couldn’t fulfil on time • Refund – When I booked my ticket for 26th Jan (JAI t0 BLR) it costed me INR 9008 and the ticket for 27th Jan was available for INR. 7400 only. Since I have eventually travelled in the same flight on 27th Jan, I would like to get the difference amount back to me. • Hotel accommodation – I had to stay in a hotel for which I had to shell out money from my pocket, If the arrangement was done by your airlines I would not ask this money. • My Half day salary loss due to flight cancellation on 26th Jan. • Total amount I expect to be reimbursed/refund to me is INR[protected] for Difference amount I should not have paid at all + 2700 for Hotel accommodation for a night + 2500 for my half day salary deduction). I am looking forward to the resolution of my complaints as mentioned above. If this query is not addressed to my satisfaction then I would be forced to go “Social” about this horrible experience with Air Asia airlines and will leave me with no other option. ==============
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    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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