Air Asia — Could not fly because o[censored]nclear sms from airasia side.

Address:

air asia india

Missed my flight with PNR no. Y3GZGM on 1st May, because o[censored]nclear sms from airsia side

I missed my flight with PNR no. Y3GZGM on 1st May.
And i understood that i missed this flight because of sms sent on 30th April'22.
Sms explains that flight time has been revised to 19.30 on 1st May.(same has been attached)

When I checked this detail with ground officer Sumit, he explained that this flight time had been rescheduled for Pune to Bangalore, and it was written in the flight booking city code(PNQ-BLR). This code is NOT understandable by laymen(As i am not a frequent traveller by flight).
I want to be reimbursed for the other flight fare to pay on the same day as airasia was not available on the same day for bangalore.

I am 200% sure I would have understood it if it were written in human readable form.

Find below a snapshot of an important announcement in the airport, and is written in layman understandable format.