Air Asia — denied boarding

Address:

800 e. Washington st. #641, 92324

My sister and i were denied boarding because we didn't have our visas to mandalay bay so we were not allowed to go any further and we were left at the airport alone at 11:45 at night everyone just walked away from us and didn't help us from air asia the managers said there was nothing he could do for us to buy another ticket to bangkok but we had an overlay to bangkok doesn't make sense he would let us just go to bangkok and we asked and we are both elderly women we had documented emails from our friend in burma who said we were allowed to get these are on arrival he said that wasn't good enough