Air Asia — didn't get full refund as promised by air asia on 26th july

I rohini choudhuri asked airasia to cancel a flight (Pnr-gv2ctg) with full refund on 26th july since it was rescheduled by airasia to a different time. My case number[protected]. I still didn't get the money in my account. My contact number [protected]. Kindly look into the matter. The refund was supposed to be completed by 7working days as promised.
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Asking for money 1250 for job surety and given official account of air asia and mail id for verification and payment guide me plizz

I booked tickets on 30th august from blr to goa but I didn’t get any message about my booking but i lost money

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