Air Asia — Discourteous behaviour invading privacy

I write to lodge my complaint of discourteous service in flight I5 338 of 22 January 2023 from Mumbai to Bangalore. I was traveling in the said flight at 17 F along with my wife and other family members.

2 . After the delayed flight take off, I went to use the washroom in the front side towards the pilot cabin and was guided by steward Sajid and hostess Navneet. Both were near the entry area and gave me way towards the toilet.

3. Within 2-3 minutes of my usage, there was tap on the door. Even though I had secured the door to reflect "occupied" position from outside, there was sustained banging on the door. I thought some other passenger might be doing but suddenly there was forced opening of the door for which I had to prevent to secure the door from inside all over again. .

4. After another 2-3 minutes I finished usage and came out to find both steward Sajid and Navneet there. I enquired, they accepted that they forced open the door. Why it was done so when occupied - they gave a weird explanation that pilot had asked to check. I am unable to understand this position in a flight ✈️.

5. The cabin crew near the cockpit were aware that I had just started using the washroom and still they preferred to disturb and eventually force'open the door throwing my privacy in the toilet to dustbin. They showed no concern for the breach of my privacy in the toilet and preferred to put the onus on the wishes of the pilot on duty.

6. I am thoroughly disappointed with this and Mr Sajid told me that he did not open but the hostess Miss Navneet opened the door which put an additional dimension of lady intruding into the washroom when a man is using the same.
Thoroughly disgusting!!!

7. I am 67 and have been used to air travel for many decades. I have regularly used Air Asia for my travel to KL and Thailand when my son was living there. Never ever either in Air Asia or any other airlines during my domestic flights or international flights, have ever encountered such torrid situation of breach of washroom privacy.

8 . Despite my request to have a word with the pilot in command, pilot did not entertain and Steward Mr Sajid insisted that he has briefed the pilot. The pilot who takes pride in announcement of being in command of the aircraft did not reflect the same in his routine operations. There was no complaint form given to me ( despite my repeated asking) onboard the flight and there was no one to take my complaint after landing. There appears to be no standard procedure for handling customer complaint in the flight. It was reflection of apathy of the airways in handling the passengers. It was like the air cabin crew pissing off on my body instead of what a co-passenger did in Air India flight in November !!

9. The crew took all the care to ignore this incident and put it under the carpet of inefficiency in handling customer care. That seems to be the standard operating procedure !!

As a passenger I have brought this to the attention as per provision in your website and expect a verified reply.

Yours disappointed passenger
Sudhir jade
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