Air Asia — Exorbitant baggage charge forcibly imposed by misbehaving ground staff

Address:

Richmond Road, Bangalore

I travelled via Air Asia flight no. I5 1536 from Kolkata to Bangalore. I had 2 cabin bags - one laptop bag and one small kits bag in which I was mainly carrying sweets. The ground staff at the counter was very rude.She was sitting on the second counter from right. My check in weighed 12 kgs. She asked me to weigh my cabin which was 8 kgs. She started insisting I make it cabin and pay extra baggage charge of 3750 failing which I will be charged 4000 at the gate. There were other passengers who carried bigger bags and if weighed would have proved heavier I believe. Some carried more than 2 bags too. But I was the target and harrassed. At the boarding gate I was forced to pay 4000 that too for a bag which I was easily carrying when my fellow passengers carried similar or more weights. It must be the airline's sales target and randomly imposed on passengers for harrassment. The ground staff are ill behaved and rude specially the lady who attended me. Her attitude was pathetic. I had a traumatic experience with the airline and do not recommend this airline to others. I should receive a compensation for this harrassment.