Air Asia — flight cancelled by airasia but refund not provided even after 25 days

My pnr p8hjvx flight from mumbai to delhi on 30.05.2020 was cancelled by airasia and it's been over 25 days i have not got any refund nor i am getting any credit amount. I have paid the money for tickets through the make my trip app.. Nor the make my trip is helping me out neither airasia..

Email dt 27.06.2020 from make my trip
Hi dinesh,

Greetings from makemytrip,

This is regarding your refund query due to corona virus covid-19 issue for booking id nf[protected]

As we have received the concern regarding the below mentioned flight details:
Airline - air asia airlines.
Sector - bom - del
Travel date - 30th may 2020

We received your concern regarding refund of your flight booking. We completely understand your concern regarding refund of your booking. As we validate from our side still we did not received full refund from airlines. But we received an update from airlines so we share same information with you also share the attach document.

We would like to inform you that as per the air asia not permitted refund, airline is only allowing a date change on your ticket. Airlines say if you have made booking a booking through a travel agent, kindly sign up as a big member on airasia.com using the same email id as used during the booking and then fill the form mentioned in the post above to request for credit account. Credit account which will be valid for 730 days.

You can reschedule your travel to a future date without any rescheduling charges. Only fare difference will be applicable. You can reschedule your travel till almost for 2 years. We request you to kindly use the online self-serve for date change of your travel as per your convenience.

If you need any further assistance you can visit our website www.makemytrip.com and call us on:[protected].

Thank you for your patience & understanding during these difficult times and we really apologize for the inconvenience.

Regards,
Arvind baluni
Makemytrip
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