Air Asia — flights cancelled by the airlines but no alternate itinerary provided

Address:

New Delhi, Delhi, 110003

I have booked the ticket with air asia for the journey delhi-vishakhapatnam-delhi. But the said flight was cancelled by the airlines.in this regard, i have made number of emails with the airlines but the issue is still as it was. The complete records of email is attached with this complaint.

Airasia (India) flight 2552
Dec 20-confirmation #oh9h7a
Visakhapatnam vtz
8:35 am
New delhi del
11:05 am
Airasia (India) 2551
Del to vtz dec 16, 6:05 am
Airasia (India) 2552
Vtz to del dec 20, 8:35 am

Airasia travel itinerary
Your booking has been confirmed. Dear ajit kumar, thank you for flying with a...
11/26/15

Ajit kumar
7/18/16

To nodalofficer_in
Reference may please be made abovesaid pnr.

In this connection, it is requested that suitable reschedule may please be made in respect of following three pnrs:-
Oh9h7a
Ykj9kx
A9lu6f

It is requested to reschedule the above said pnrs.

Regards

Ajit kumar
7/19/16

To nodalofficer_in
Sir,

Reference may please be made to the above said pnr and two other pnrs i. E. Ykj9kx
A9lu6f sector delhi-visakhapatnam-delhi regarding reschedule with alternate i5 flights.

In this connection, it is once again requested that alternate date may please be given to me for the same.

Ajit kumar
7/20/16

To nodalofficer_in
Sir,

Please refer to my trailing email on the subject cited above.

It is once again requested to reschedule the same...

I am still waiting...

Ajit kumar
8/2/16

To appellate_in, nodalofficer_in
Reference
Pnr

Oh9h7a
Ykj9kx
A9lu6f

Sir,

Please refer to trailing email on the above mentioned subject.

In this connection, it is to inform you that i have contacted the representative of air asia long back, he insisted on refund payment. However, i have requested to reschedule the itinerary. The representative conveyed me the email id nodal officer with the assurance that only nodal officer can resolve the issue and expressed his contracted limitations.in this regard, i have sent number of emails to nodal officer but as on date no email from their end has been received...

It is, therefore, requested that my travel plan may please be rescheduled.

Ajit kumar
8/4/16

To appellate_in, nodalofficer_in
Reference may please be made to trailing emails forwarded to your office on the abvoe mentioned subject.

As i have been requesting to you a number of times through emails. The trailing emails are witness for the same. But today itself i received an email citing false information.
Dear valued guest,

Please be informed that your flight i5-752 from visakhapatnam (Vtz) to delhi (Del) on 20-dec-16 is cancelled.

We attempted to reach out to you through multiple sms and email notifications to inform you regarding the flight disruption. Since we have not received any response from your end, we will be processing the full refund for the affected flight in your booking. The refunded amount will be reversed to the original mode of payment within 5 - 7 working days.

as requested earlier, it is once again requested my itinerary may please be rescheduled.

Thanking you

Ajit kumar
9/1/16

To appellate_in, nodalofficer_in
I am surprised and harrassed to see that no action taken in the matter of reschedule of itineries despite my continuous requests through email sent from time to time.

It is once again requested to expedite the matter.

Regards

Ajit kumar
9/15/16

To nodalofficer_in, appellate_in
Please refer to trailing email sent from my side from time to time on the above mentioned subject.

Positive action from your end is still awaited...

Ajit kumar
11/21/16

To nodalofficer_in, appellate_in
Reference may please be made trailing emails on the above mentioned subject.

In this connection, no response is still received from your end regarding the following pnrs,
Oh9h7a
Ykj9kx
A9lu6f

Waiting...

Ajit kumar
Mobile nos. [protected] & [protected]
Assistant manager (Pa)
Airports authority of india

— forwarded message —
From: ajit kumar
Date: thu, sep 15, 2016 at 2:28 pm
Subject: fwd: ajit kumar (Booking no: oh9h7a) 16 dec 2016 new delhi ✈ visakhapatnam - travel itinerary

Nodalofficer_in -
11/21/16

To me, appellate_in

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for reaching out to us.

With reference to your recent emails, regarding your flight bookings with us from new delhi to visakhapatnam, we would like to inform that these routes have been suspended from operations effective july 2016 and we would like to offer a service recovery option of either a full refund of the bookings or an option of alternate flights via bengaluru. If you choose to confirm the option of alternate flight via bengaluru, the flight itinerary will be as follows:

For pnr#oh9h7a:

16 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

17 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

20 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#ykj9kx

15 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

16 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

17 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#a9lu6f

18 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

19 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(Or)

I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

20 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Mr. Kumar, also note that we shall offer a flexibility in the travel dates upto 7days of your original travel. If the same is acceptable to you, we request you to revert with a confirmation for us to proceed further.

Mr. Kumar, we thank you for your patience and we look forward to your reply.

Regards

Padmapriya
Nodal officer - customer care
Airasia (India) ltd.

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Disclaimer:

This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
11/28/16

To nodalofficer_in
Dear sir,

Thanks for the reply.

This is to inform you that since all these pnrs pertain to my family members. Meanwhile, death of my grabdfather has occurred last week, that is why we have seen the mail today itself. Further the confirmation of itinerary will be passed to you shortly...

Regards

Ajit kumar
11/30/16

To nodalofficer_in
Dear sir,

Reference may please be made to trailing emails dated 21st november, 2016 on the above mentioned subject.

In this connection, it is inform that since there is a night halt at bengaluru in every pnrs, it is requested that the journey may please be terminated at bengaluru only...

Further, the journey of three pnrs may please be commenced from one common date preferably 16th december and return on 21st december, 2016.in case of journey of atul +2, the date may be 15th and return on 17th december, 2016 for bengaluru.

A line of confirmation may please be transmitted.

Regards

Nodalofficer_in -
11/30/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your further email.

With reference to your bookings with us from new delhi to visakhapatnam and return we would like to connect with you; unfortunately we are unable to reach you on your mobile contact numbers [protected] & [protected]. Please do let us know your convenient time to connect for us to assist you further on your bookings.

Mr. Ajit kumar, we thank you for your patience and look forward to hear from you.

Ajit kumar
12/2/16

To nodalofficer_in
Madam,
I always available on my mobile numbers especially on [protected].
Regards
Ajit

Ajit kumar
12/5/16

To nodalofficer_in
Sir,

I am still waiting for call...

Regards

Ajit kumar
12/13/16

To nodalofficer_in
Reference may please be made to trailing emails on the above mentioned subject.

2.in this connection, it is inform that there is no call has been received on the updated itinerary. It is, therefore, requested that my itinerary may please be updated as there is a very short period of time remained.

Please treat this email as urgent/immediate

Ajit kumar
12/14/16

To nodalofficer_in
With reference to our telecon held on yesterday on the above mentioned subject, the revised flight itinerary will be as follows:

For pnr#oh9h7a:

24 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

25 dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

29 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#ykj9kx

22dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

23 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival


25 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

For pnr#a9lu6f

18 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

19 dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

23 dec 16:

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Regards

Ajit kumar

Mobile no.[protected]



Ajit kumar
12/14/16

To nodalofficer_in
Reference may please be made to trailing email on the above mentioned subject.

In this connection, there is a slight alteration in pnr pnr#oh9h7a date of return flight should be on 24.12.2016.

Thanking you

Regard

Nodalofficer_in -
12/14/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for you for your email confirmation.

With reference to our telephonic conversation and your previous email communication regarding the change in flights towards the booking pnrs - ykj9kx and a9lu6f, we would like to confirm that the changes will be made as per request and revised itinerary will be sent to the registered email. However for the pnr#oh9h7a, a full refund is already processed on 28th november 2016 as per the request. Further to which there shall not be any changes to the booking pnr#oh9h7a as the refund has already been processed.

Mr. Ajit kumar, we thank you for your patience in this regard.

Ajit kumar
12/14/16

To nodalofficer_in
Sir,

Reference may please be made towards pnr oh9h7a.

In this connection, it is to inform that i have never requested for refund. The communication made by me only for revised journey.

It is, therefore, requested that matter may please be expedited under intimation to me.

This may please be treated as urgent since other arrangements like hotel, conveyance, etc. Are already made.

Thanking you,

Ajit kumar
12/14/16

To tarunsharma
Sir,

Please refer to telecon held with you just now from o/o secretary (Civil aviation) - shri hiramani pokhriya, pps to secretary, ministry of civil aviation regarding reschedule of pnr.

In this regard, trailing email forwarded for appropriate action please.

Ajit kumar
12/16/16

To sharma
Sir,

Your attention may please be invited to telephone conversation held with ps to secretary, civil aviation.

2.in this connection, it is to inform you that there is a request made by ps to secretary, civil aviation regarding reschedule of pnr. Then it was conveyed by you that there is a difference to be paid. Further, there is no refund is still made in my account, as stated by you. This is also for your kind information that once a request for reschedule was made, other two pnr were also requested for reschedulement at the same time. They are given rescheduled tickets... On the other side, i have never made any type of requests for refund as in the case of other two pnrs.

3. It is, therefore, requested that mistake made by your end may please be rectified and process the reschedule the itinerary...

Ajit kumar
12/19/16

To nodalofficer_in
Kindly refer to trailing email on the above cited subject.

2. As the number of remaining days for the said itnerary is very short, it is requested to transmit the revised itinerary...

Ajit kumar
12/22/16

To nodalofficer_in
Sir
Waiting for revised itinerary...
Regards

Ajit kumar
12/22/16

To nodalofficer_in
Kindly refer to telecon held just now with customer care representative from mobile number [protected] on the above mentioned subject.

Your kind attention is invited towards trailing emails wherein i mentioned the revised itinerary as suggested by the representative. The days passed, when the email sent by me today... I was told to perform journey today itself... Which isn't possible for my family...

It is therefore requested to give me some time to give the revised itinerary for above mentioned 3 pnrs.

Ajit kumar
12/22/16

To nodalofficer_in
For pnr#ykj9kx

22 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival

23 dec 16:

I5 1452 blr-0905hrs departure; vtz - 1040hrs arrival

(

24 dec 16:

I5 1453 vtz - 1105hrs departure; blr-1235hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival

Ajit kumar

Ajit kumar
12/22/16

To nodalofficer_in
Please treat this email as urgent since there is short time to perfor journey..

Nodalofficer_in -
12/22/16

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your email.

With reference to our telephonic conversation, we would like to confirm that the pnr#ykj9kx re-issued as per your request and the travel itinerary is been sent to the email address - [protected]@gmail.com. As mentioned during our conversation, awaiting the date confirmation for the pnr#a9lu6f.

Mr. Ajit kumar, we thank you for your patience.

Ajit kumar
12/22/16

To nodalofficer_in
With reference to our telecon held on yesterday on the above mentioned subject, the revised flight itinerary will be as follows:

For pnr#oh9h7a:

30 dec 16:

I5 721 del-1810hrs departure; blr - 2045hrs arrival
31dec 16:


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival

3 jan 17

I5 1453 vtz - 1050hrs departure; blr-1220hrs arrival

I5 722 blr - 2110hrs departure; del-2350hrs arrival
Pnr a9lu6f


6 jan 17
I5 721 del-1810hrs departure; blr - 2045hrs arrival

7 jan


I5 1458 blr-1630hrs departure; vtz - 1810hrs arrival
10 jan

Ajit kumar
12/22/16

To nodalofficer_in
Sir,
Please confirm the revised itinerary as i have to manage other arrangements

.

Ajit kumar
12/23/16

To nodalofficer_in
Waiting for itinerary

Ajit kumar
12/24/16

To nodalofficer_in, sharma
Sir
Pnr oh9h7a is still pending...

Nodalofficer_in -
12/24/16

To me, sharma

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Ajit kumar,

Thank you for your further email.

With reference to the flight booking pnr#oh9h7a, as mentioned in our previous email communication dated 14th december 2016, we would like to re-assure you that a full refund has already been processed on 28th november 2016 basis the request received and it may not be possible for us to retract the refund and issue the flight itinerary for new delhi to visakhapatnam via bengaluru. Hope the above mentioned clarifies your concern regarding the flight bookings with us.

Mr. Ajit kumar, we thank you for choosing airasia.

Ajit kumar
12/25/16

To nodalofficer_in, sharma
Sir,
I have never requested for refund as communicated in the earlier emails... The fact can be verified from other pnrs which are now validated... If i have to request for full refund, the same treatment should also be given for the same...
This is very surprising.
Should i go for consumer court...
I once again request your kindself to issue the revised itinerary.

Ajit kumar
12/26/16

To hira, sharma
Dear tarun ji,
Kindly peruse the other pnrs which are given revised itinerary without any additional fare.
It is therefore as earlier requested that revised itinerary in respect of my pnr may please be arranged.
Regards

Ajit kumar
12/30/16

To sharma, hira
Dear tarun ji,

Please manage to arrange for my revised itinerary on the lines of other pnrs. For kind information, other pnrs are managed revised itinerary without any cost. It is very unfortunate that the information furnished by you that the revised itinerary may involve financial implications. Anyway, the refund process is not completed as i have, firstly, never requested for the same and, secondly, air asia has not any information of my bank details.

To my mind, it is all upto you to arrange the same.

Ajit kumar
Mar 2

To upvinders

Ajit kumar
Jul 12

To nodalofficer_in, appellate_in
Sir,

Reference may please be made to trailing emails on the above mentioned subject.

In this connection, it is very surprising and disappointing that there is no revised itinerary issued till now. Now, it is the last email from my side to process the same.

Nodalofficer_in -
Jul 12

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for contacting us.

Our team is looking into the matter and will revert to you at the earliest.

Mr. Kumar, we value your patronage of airasia and thank you for your patience in this matter.

Thanks & regards

Dona
Customer experience (Office of nodal officer)
Airasia

Ajit kumar
Aug 16

To nodalofficer_in, appellate_in
Sir,

Reference may please be made to trailing emails on the above mentioned subject.

In this connection, the undersigned was informed that the payment for the above said pnr had made. This is for your kind information that i have never made such type of request in the past. If the payment has been credited to my account, please furnish the details thereof for further necessary action.

Nodalofficer_in -
Aug 21

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for writing to us.

With reference to your e-mail, we would like to confirm you that the full refund for an amount of inr 6, 080.00 has been already processed towards the booking no: oh9h7a.

Mr. Kumar, we thank you for choosing airasia and we look forward to an opportunity to welcome you onboard airasia soon.

Thanks & regards

Dona
Customer experience (Office of nodal officer)
Airasia
This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Attachmentsaug 22

To appellate_in
Sir,

Reference may please be made to my number of requests regarding issue of revised itinerary.

In this connection, as replied vide your last email that the full refund for an amount of inr 6, 080.00 has been already processed towards the booking no: oh9h7a is also based on false facts.

Please find attached herewith statement issued by the state bank of india right from december, 2016 by which it can very well be verified that no amount of rs.6080/- had been credited as stated by your company is totally wrong. I am very disturbed by all the statements like firstly i have never requested for refund despite rendering number of email requests.

It is, therefore, once again requested that fresh itinerary may please be made otherwise i have no option but to go for consumer court.

Thanking you

Attachments area

Nodalofficer_in -
Aug 22

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

Thank you for writing to us.

With reference to your email, the refund has been already processed from our end for the travel date of 16th december 2016 and 20th december 2016 for the flight from new delhi to visakhapatnam and visakhapatnam to new delhi. We would also like to inform you that we will share the refund reference number soon.

Mr. Kumar, we thank you for choosing airasia and we look forward to an opportunity to welcome you onboard airasia soon.

Thanks & regards,

Dona
Customer experience (Office of nodal officer)
Airasia

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents. Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Aug 22

To appellate_in

Nodalofficer_in -
Aug 22

To me

Images are not displayed. Display images below - always display images from [protected]@airasia.com
Dear mr. Kumar,

This is with reference to your earlier email to us.

Please find the below response from our team for your reference;

Dear ajit kumar,

With regards to your refund request for booking number < oh9h7a>, we would like to inform you that we have initiated the flight cancellation refund process and we would like to have passenger’s bank details in order for us to credit into your bank account.
Details required as per below:

1. Saving bank account number - (Must be passengers)
2. Saving bank holder name - (Must be passengers)
3. Bank name -
4. Bank branch -
5. Province and city -
6. Country of bank -
7. Bank currency - (Bank account currency)
8. Ifsc code -
Kindly reply us through this email.

Should you have further enquiries, please refer to our website by following this link:
http://www.airasia.com select country select language help & info contact us.

Thank you for your cooperation and we look forward to serve you better in the future.

Best regards,
Parimala krishnan (Mala)
Airasia refund team.

Mr. Kumar, we look forward your reply.

Thanks & regards,

Dona
Customer experience (Office of nodal officer)
Airasia

Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents. Disclaimer: this e-mail and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Disclaimer:

This email and any files transmitted with it are confidential and may be privileged. It is intended solely for the above addressee. If you have received it in error please delete it and notify the sender. The unauthorised use, disclosure, copying, alteration or dissemination of any information in this e-mail is strictly forbidden. Airasia and its affiliates accepts no liability whatsoever that may arise from or in connection with this e-mail and/or its contents.

Ajit kumar
Aug 23

To nodalofficer_in
Reference may please be made to trailing email dated 22.08.2017 on the above cited subject.

It is, time and again, intimated that i have never requested to cancel my ticket. On the one hand, it is requested to re-plan my itinerary since the itinerary is cancelled from your end, but on the other hand, it is intimated that you have processed the payment action. I can't understand that who has directed your airlines to cancel my ticket.

This may please be treated as last email from my side since i feel harassed and disturbed from your illogical and fabricated reply.

Thanking you