Air Asia — for complete refund of all amount of booking

To
The director,
Air asia (India) limited,
Ground floor, alpha 3, kempegowda international airport devanahalli,
Bengaluru karnataka - 560300
Sub - reg. Refund of ticked bookes,
Sir,
With due regards it is summited that we more than 20 person of mansa (Punjab) india, planned a religious journey to kolkata. Our journey was to be start from 27th from mansa (Punjab) to delhi to kolkata. 6 passengers out of 20 including me are booked returned ticket from airasia. We booked 6 ticket in airasia 15547. Our flight was on thursday 31 august 2017 timing was 23.20 hr. (11:20 pm) from kolkata (Ccu). Our booking number is rn7fxt, ukgdgi and kmq46q. Our seat number 23b, 23c, 23d, 23e, 22c, 22b.
All the booking was cancelled due to law and order problem in punjab as curfew was imposed in some district of punjab including mansa. (The copy of curfew order by the district magistrate mansa from 25/8/2017 to 29/8/2017 is attached with). All trains of punjab and haryana were cancelled so there was no alternative to reach at delhi to board the train and reach kolkatta onward.
So we were compelled to cancel our all the tickets due to unavoidable circumstances without any fault o[censored]s. On cancellation of tickets from mansa to delhi by intercity we got full refund.
In air-asia, you have deducted an amount of rs 9000/ (1500*6=9000) as cancellation charges. The amount deducted as cancellation charges is totally illegal so it is requested that the amount deducted may kindly be fully refunded.
It is further requested that we all the passenger are resident of mansa (Punjab). Curfew was in force on 27/8/2017 and all the trains from mansa to delhi were cancelled. So it was impossible to reach delhi and kolkata onward. It is again requested that the cancellation charges may kindly be fully refunded to avid litigation.
Thanking you
Date[protected] your`s faithfully
Anjana mittal w/o surinder mittal,
#6, purani chungi wali gali, jagdambey road,
Mansa (Punjab) india, mobile -[protected]
Email id s. [protected]@gmail.com