Air Asia — full refund of the cancelled ticket

Due to the sensitive situation and high alert in kashmir, we need to cancel our ticket pnr bqpwus booked to travel to srinagar from delhi on 16th august 2019.in such cases airlines should provide full refund on cancellation, but we are told that only airport taxes refund can be claimed. This is not fair. We are loosing around inr 12000 for our round trip booking.