Air Asia — I am complain about the poor service

A few days ago, I and my friend went to Air Asia Singapore agent located at china town people's park, when we step in to ask some travel package, the staff there were totally no service standard . they makes us felt uncomfortable, I am curious that does air Asia pay is very high lead to your staff there didn't want to approach us at all . this is my first time to choose air Asia agent for my euro trip . it was really a terrible service from your staff there. how come your company can hire such staff to work for your company ? they are destroy your company's reputation . Hope the service can be improve when my next visit .