Air Asia — in spite of having boarding pass not boarded in aircraft

Final notice

Respected sir/maam,

This is to bring to your kind attention that we are three students, recently graduated from dmsf. We booked our tickets for 14th june and hence reached the airport on time and collected our boarding pass. But inspite of having our boarding pass we were not boarded in the aircraft and left behind. We requested them many times but in vain.
There was no final departure call for us who already had our boarding pass.
So we had to rebook our tickets the next day for india. It had been a very troublesome experiance as we are students and we ran out of money also.
We had to stay in the hotel which cost us around 3000pesos with extra taxi fare of 500 pesos.
So we would like to request you to look into this matter and do justice to us. Atleast we can ask for refund of our ticket fare as we were not allowed to board the aircraft inspite of having our boarding passes. I have been attached the ticket copy and boarding pass of three o[censored]s
Hence this is our earnest request to u to look into this matter and oblige thereby.

Faithfully,
1) kanjirathinkal, amol. T
2) harishita dhingra
3) sushmita das
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