Air Asia — my luggages were misplaced and yet no update

Hi team, me and my wife returned in flight no fd120 from bangkok yesterday but our luggage didn't come.

Pnr # rv 46yd
1 bag weight - 15 kg jhilam majumder
2 bag weight - 10 kg bedaprabha roy chaudhuri

They have already charged 2800 extra for extra weight but missplaced the same both had money, certficates, documents, very expensive jewellery, cosmetics cloths and other things keys etc. Which is worth more tha 1.5 lacks.

Would request you to please provide a solution for the same. Your ground stuff have shared many update but couldn't provide the solution. Those documents are very important if not delivered by tomorrow i will have to gile a case against airasia.
Regards
Beda
[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Asia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    689
    Pending
    0
    Resolved
    48
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
    View all Air Asia contact information