Air Asia — not getting full refund on cancellation of 5 tickets because of death case in family

Please refer to pnr # 0udj6j for 5 air tickets. My father-in-law, mr. Satyendra nath chakraborty died a few days ago and, and thus we cannot travel as we have to complete the last rites. Air asia is refusing the refund the cancellation fees - they say that as the passengers are still alive, they will have to lose 20, 000 inr. As an airlines that is serving indian clients, it is appalling that they do not have the cultural competency and basic decency to acknowledge that in india, when a father passes away, the family has no ability to travel. We are very dissapointed that instead of being with us in our time of need, they are taking 20, 000 inr from us. We would appreciate stern action on this to ensure that they change their refund policy.

Dr abira chak