Air Asia — Not Giving services they Offered

Address:

New Delhi, Delhi

dear sir / madam This is to inform you that our trip to Thailand is being shattered due to unforeseen situation in Thailand during March 2014, when there was lot of political unrest in Thailand. But the airline Air Asia sent a mail to book our new dates by 3rd June 2014 for next date of Travel on 1st March 2014 as per their reply attached, here under. Now on 3rd June 2014, we wanted to book new dates for 22-24th Nov2014 but we were really shocked to learn that, its not the new dates that we have to book along with that we have to pay new fare which is approx 12000/- today. Our only concern is that when the Airline is so much popular for its lowest fares, which was the main reason that we booked our flight to Thailand & now when they ask higher rates for the same sector, we feel cheated, shocked and above all, not mentioning this anywhere in their mails or verbal communications, that we have to pay the current fare, then what is the fun in booking in advance. As customer we think we booked only for low fare, we request concern authorities to help and guide us. As we are not so financially strong to hire renowned legal consultants who will definitely try to help their client Air Asia not to lose their money, but somehow they will push their client to lose their customer. We are not trying to impose anything but we are trying to help Air Asia to fulfill their commitment and win their most valued customer forever. We are four passengers 1 Sharad Srivastava 2 A.T. Sridhar 3 Vatshala Sridhar 4 AT Sriivishnu