Air Asia — not letting me check in 2 hours prior the international flight

Address:	New Delhi, Delhi
Website:	www.airasia.com

I had a connecting flight from india to new zealand today at 11:15 pm. I went to airport two hours before the flight for check in and they closed the counter. I have all the proofs of me being there by 9:15 but they closed the counter at 9 pm when it is clearly mentioned in the email that counters will close 1 hour before the flight and i was there two hours before i urgently had to reach newzealand but they dint let me in. Now i need my refund i'm highly disappointed with the service.