Air Asia — overcharging for baggage fees

Address:

North Goa, Goa

I paid excess baggage in advance of my flight. On the details of my flight confirmation i read that up to 32 kg is the allowance.

When i turned up at the airport they informed that it's only 15 kg. Between my 2 suitcases i was 11kg overweight which is typical for the airlines who don't give grace to international travellers which are flying out within 24 hours.

Why i am filing a complaint is that they said i can also be charged for my carry on. This is the only domestic airline that has ever done this to me. I will never fly air asia as they simply gouge customers on fees without justification. Its absolutely a nuisance and they policy should change unless they want to lose customers.

I am thoroughly displeased at the threat of having to pay excess fees for my carry on and a flat charge of 4500 rs. This is simply unacceptable.