Air Asia — refund not received in my bank after 2 months

Airasia cancelled the flights on my departure dates and i opted for a full refund. But after more than 2 months, refund has not reached my account. The call centre said it's already refunded but they never sent me an email or a message on my phone. No rrn number also provided yet so my bank is unable to trace the remittance if done.
Please get hold of airasia india team and make them straight so that people can get their refunds.
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Losing ~30k INR, as due to a change in date, I am not able to travel on the booked ticket.

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