Air Asia — refund request

Address:

East Singhbhum, Jharkhand, 831004

My pnr kkk3sc was booked by me for my brother in the wrong name. Instead of gorti gautam i booked in the name of gorti gaurav. I did not know about the change in the name system. I called up customer care and pleaded them for the full amount refund, but they talked to me very rashly and cut down the fne. I am again requesting to plz refund me the full amount as i regularly fly in air asia. Some privilege should be given to your regular customer