Air Asia — refuse to board the flight

Dear sir madam,
On the 22nd of feb my partner (Melody baluyo) from philippines flight z2940 from mnl to kl was refused passage by philippines immigration reason of traveling alone she was coming into the country as a tourist for 4 days to meet me at kl and then returning.

She received a a note from immigration stating that she required a letter of invitation or a consent form. Now this was the first time we both experienced this situation, so there for she did not travel.

What are my options on the above situation, do i get my monies in return or a flight credited to myself.

Kind regards
Isa