Air Asia — regarding booking no gkbkxp

Website:

www.airasia.com

Date 22 jan 2018 departure bom - dps-bom

We have group travelling to bali for 15 pax, returning on 27 jan 2018 same airline. We have valid ticket ref no given above. But incidentally 2 pax get rejected to fly by check in counter of air asia at t2 mumbai. Reason being their passports is valid only for next 5 months and not 6 months. We accept there is rule for validity 6 months but our concern is how airline air asia issue the tickets for them. They should reject at the point of booking only. Why was the ticket issued at the first place itself? Its embarrassing that air asia not accepting when they are ready to fly. Ticket issuing airline is air asia and rejected by air asia only. So this is very injustice to us.in this case we should get full refund. Name of pax are - poonam patil and sarika jathar.