Air Asia — regarding check-in baggage allowance, customer communication

Address:

Frazer town, 560005

It's indeed a shameful thing.. That one of the renowned airline behaves in such a way with a customer not once but twice. And at the continues flow.. 1st n foremost they provide wrong information saying the flight is late and wn the customer wanted to check - in, it's said that the timing is over to check in whereas there is still 43 mins exactly left.. The customer is made to go half km to the office of airline at the end moment with all the luggage... And doesn't even provide a side seat asked by customer on request because of their height issues.. Please give me a call at +91 [protected], or i will take this complain on a serious note if i don get a call... Hv attached the image of the flight travelled in