Air Asia — unauthorized extra charged

 
3 Reviews
India
 Phurailatpam Rupabati Devi on Jan 7, 2019
Respected sir/madam, I have a query that, is it routine to take extra charge from customer who booked ticket earlier and reached in time because of limited seat available even though the ticket is booked earlier? I feel very disappointed by air Asia flight of 5th Jan 2019, 11:15am that I booked my ticket earlier and reached airport 60min earlier and reached check in counter by 10:30am exactly, but the women in the counter told me that I have to pay 600 rupees extra charge as limited seats are available because of heavy passengers. Is it possible that even though I booked my ticket earlier, I have to pay extra money again to get the limited seat? I feel very upset. Since I belong to lower class family, that rs 600 is too much. I was traveling not for fun, I went to appear exam. Please kindly consider my matter. I feel very helpless that I even don't know where to complain that day. 5th January 11:45am air Asia flight from Imphal to Guwahati, passengers Phurailatpam Rupabati Devi and Phurailatpam Priyobrata Sharma. My phone no. [protected], email [protected]@gmail.com
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Comments

Author: Phurailatpam Rupabati Devi

It is imposisblto verify such complaint as YOU HAVE NOT STATED:
- THE PLACE / DATE of PURCHCE of e-ticket
- any flight data
- the date and place (airport), where events happened .

You did not attached any document of
- e-ticket,
- receipt, which shows clearly
a) desription of the service (what you had paid for)
b) additional amount Rs 600 (extract from bank, extract of payment from operator of payment gateway or invoice)
c) the invoice / receipt issuer.
If you do not own such documents due to the reason that the agent of the service provider has not issued them, you had faced with fraud.

If you were late for the registration, / checkin procedure the agent is entitled to refuse you to board.

All complaints on luck of the services or illegal additional charge have to have the references to the above stated documents with the request for refund have been addressed in written.
If you gave a bribe by your own wish, you can complaint to the Regional Department General of Civil Aviation in your state and/ or to the prosecutor in your city / state in written.

The service provider has 15 days for refund, if you submitted your correct full name, e-mail and you had filled the corect fields at the site of travel agent for e-ticket during the attemt to rserve and to pay the reservation.

In 15 days follwoing your complaint, if no refund is received, you are advised to hire the legal professinal for charge, who is able to start te civil case in a local court.
Such charges for legal cases can cost you from ~5000 and more rupees + own efforts.

Sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail for requests with documents: aryan(at)vivaldi.net
where (at) = @ .
Fhone number[protected]

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    Air Asia - unauthorized extra charged