Air Asia — Waiting for the refund amount since one year

From 1 year I’m waiting for the Refund amount. Since the airlines already closed the issue and refund the entire amount to PAYTM. I’m waiting for the given dates but then also I’m not getting any relevant answers from PAYTM Customer care. And whenever i try contact the PAYTM Customer care they will give me a excuse or they will say me the same thing which they used to say me earlier and they are putting our call in hold for a long time and for the proof i will attache the screenshot . So please Sir it’s a humble request kindly look into this matter. I hope I will be getting a positive response from you.

Booking id - [protected]

Yours Sincerely,
Kommuri Vinit.