Air Asia — worst service

Aren't we humans? My boyfriend had a flight at 2:30. He was there before the flight could take off just that the counter was closed. Why would you not let him in? Just because of few minutes? What kind of service and treatment is that? This is the worst airline i can ever imagine! It's not so easy to pay for the ticket. Why would you guys not even consider him even though the flight was right there. Isn't customet treatment important? Aren't your emplyoees trained about the relationship they are supposed to keep with their customers? I am so much sure that it isn't just my boyfriend that had to go through this today. There must have been so many other people who went through all this stupid things all because of your ill treatment and stupid rules. I wonder how is your company going to grow if your employess show this behavior to the passengers. Your emplyoees sure need training to treat their passengers well. For god's sake 5 minutes isnt a problem! This incident happened today at bagdogra airport. Flight to new delhi!