Air Asia — Wrong refund calculation

The issue that I have experienced was: As per PREMIUM flex fare the cancellation charge should be 500.per passenger per sector( confirmed by multiple customer care executives of Air Asia) but when trying to cancel, I am getting nothing back. PNR XS3YVE . Ticket 00468019. Also been escalated to Nodal with no response.

It occurred on: 9/04/2021

Update Policy, or manually refund my fees. Compensate for my time loss over last 10 days.
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