Air Asia — wrongly charged more amount at check in counter at bali indonesia

Hi,

My name is munender singh, yesterday 18-oct-2019 i had flight from bali to delhi no. D7 799 & d7 182 with pnr (Lzusha)
At the check in time in bali for extra luggage they have charged 270 $ for 15 kg extra baggage which has been wrongly calculated by air asia staff at check in counter & as per their mobile app for 20 kg prices shows 60 $ only, when i asked them to buy my extra baggage ticket from their mobile app from my mobile then air asia staff said it is not possible now, but payment option still shown open on app that time also.

It is very bad experience with me, since i was travel air asia with last 4 years.

Requesting air asia to please refund my extra baggage excess payment back on priority.

My ticket cost for me & my wife for same pnr is 225 $, however air aisa charged for 15 kg extra baggage 270 $ which is completely wrong.

Please support & looking for positive response. Payment receipt also attached for your reference.

Thanks & regards

Munender singh
+91 [protected]
[protected]@gmail.com